Chicago's Charter Transportation Company

773-826-2000

FAQs

Frequently Asked Questions

Q.  How long has Aries Charter Transportation been in business?
A.  Aries Charter Transportation has been in business for over 20 years.

Q.  What much of a deposit is required?
A.  Aries Charter Transportation typically requires a 50% deposit at the time the vehicle is booked.

Q.  After the deposit is paid, when is the rest of my balance due?
A.  The total payment is due 14 days before the scheduled departure date. Any trip booked within the 14 days prior to the scheduled date requires payment in full at the time of booking.

Q.  How does Aries Charter Transportation handle refunds and cancellations?
A.  Your complete deposit is completely refundable up to 14 days prior to the scheduled trip date. Any trip cancelled within 14 days of the scheduled date will forfeit the deposit. If any booking is cancelled within five days of service, the entire payment is forfeited.

Q.  I would only like to rent a bus for a short amount of time. What is the minimum amount of time that a bus can be booked?
A.  Motor coaches have a five-hour minimum. Mini buses have a three-hour minimum.

Q.  Who is responsible for parking and toll costs while on the bus?
A.  Your price quote includes tolls, but does not include parking costs. You are responsible for all parking fees.

Q.  Is a tip for the driver required?
A.  A tip for the driver is not required, but if the driver does his/her job well, a tip is always appreciated. We suggest a 10-20% gratuity, depending on service.

Q.  What payment methods does Aries Charter Transportation accept?
A.  To suit your payment needs, Aries Charter accepts Visa, MasterCard, American Express, Discover, checks, and money orders. We do not accept personal checks 14 days or less prior to service.

Q.  What will I be charged and what is the process if plans are changed?
A.  You will be charged a 50% deposit at the time you book the order with Aries Charter Transportation. The balance will be charged 14 days prior to service. A change regarding moving up the booking date may result in some availability issues but a fee is not charged. As long as there is availability, Aries will be happy to reschedule your transportation needs, but we do request that you contact your Aries Charter Transportation representative as soon as you can to avoid any conflicts.

Q.  How far in advance should I reserve a motor coach or mini-bus?
A.  We generally recommend you book sooner rather than later. Depending on the month, a general guideline is one to two months in advance, but we are happy to serve your groups’ ground transportation needs at the last minute if we have a driver and vehicle available.

Q.  What is the booking process?
A.  First, you will need to receive a quote for the desired occasion. This can be done by filling out our online quote form or by calling Aries Charter Transportation and speaking with one of our representatives. Your Aries Charter Transportation representative will generate a quote for you based on the information you give them. If you decide at this time that you wish to book our vehicle for service, your Aries representative will generate a contract and fax it along with a credit card authorization form for you to sign. The contract will include the date and bus type along with the price you were quoted. If you are booking more than 30 days out, a 50% deposit will be required to reserve your booking date, with the remaining balance due 14 days prior to service. If you are booking 30 days or less payment in full is required 14 days prior to service.

Q.  What is the next step after a trip is booked?
A.  Your Aries Charter Transportation representative will contact you in the days prior to service to reconfirm what service we will be providing for your group. At this stage, final pick up times and all other special requests are processed.

Q.  When going over-the-road or on an overnight trip, is the group responsible for finding a hotel room for the driver?
A.  The group chartering service is responsible for the hotel room and food costs for the driver. Typically, if a large charter is staying at a hotel, the hotel can offer a complementary room for the driver. Group is also responsible for any associated parking fees.

Vehicle & Service Specific Questions

Q.  What types of vehicles does Aries Charter have?
A.  We have various sizes of vehicles including mini-buses and motor coaches:


Q.  Do your buses have air conditioning, lavatories or TV/VCR/DVD systems?
A.  Typically the large motor coaches come equipped with air conditioning and either a VCR or DVD system. The smaller size buses contain air conditioning and either a TV/VCR or DVD system. Lavatories are only available on the 47 and 55-passenger motor coaches.

Q.  How many TV screens are on each bus?
A.  Depending on the size, a bus can have anywhere from 1 to 6 television screens so the whole bus can have a clear view.

Q.  What if my bus is late or has a breakdown?
A.  Aries Charter Transportation has affiliates that are just a phone call away to handle any unforeseeable problems. There is also a 24-hour customer service hotline to process any troubles.

Q.  Can I drink alcohol on your buses, eat or bring a cooler on board?
A.  Yes, you can drink alcohol on our buses, eat or bring a cooler on board, but there is a $100.00 (non-refundable) clean up fee if you do so.

Q.  Are your buses handicapped accessible?
A.  Our motor coaches and mini-buses are not handicap accessible. But we do have a 10-passenger van with handicap accessibility.

Q.  How many passengers does a motor coach or bus generally seat?
A.  Aries Charter Transportation has 47 and 55 passenger models.

Q.  How many passengers does a mini- bus generally seat?
A.  Aries Charter Transportation has 25, 28, 36 and 39 passenger models.

 

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